Patient Rights & Responsibilities

The Patient has the right:

To Safety

To receive care in a safe setting
To be free from mental, physical, sexual and verbal abuse, neglect, exploitation, harassment or corporal punishment
To be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff. (Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time)
To prompt resolution of complaints and grievances
To access protective and advocacy services
To be informed of unanticipated outcomes of her/his care

To every consideration for her/his privacy
To the confidentiality of her/his identifiable health information
To receive visitors designated by the patient, including but not limited to, a spouse, a domestic partner (including same-sex domestic partner), another family member or a friend (this includes the patient’s right to withdraw or deny such consent at any time)
To be informed of the Center’s practice that allows for the presence of a support individual unless it interferes with the rights of others, or is not recommended for medical reasons (refer to COVID-19 booklet insert)
To respectful medical and nursing care that recognizes personal dignity, diversity and religious or other spiritual preference, and that is administered regardless of ability to pay

To give informed consent prior to care and treatment.
To say “yes” or “no” to experimental treatments and to be advised when a physician is considering her/him to be part of a medical research or donor program
To appoint someone else to make decisions for her/him if she/he becomes unable to do so, and have that person approve or refuse care, treatment or services

To participate in the development and implementation of her/his plan of care
To have pain assessed and managed appropriately
To be told what she/he needs to know about her/his health condition upon Facility discharge
To emergency care and procedures which are implemented without unnecessary delay
To receive care regardless of age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, gender identity or expression, or manner of payment
To quality care from competent professionals
To knowledgeably refuse any drugs, treatments or services
To ask for a change of provider or second opinion
To request that ethical issues related to her/his care be referred to the Medical Advisory Committee for discussion
To Information
To know the names and professional titles of her/his caregivers
To know the rules regulating her/his care and conduct
To access information contained in her/his medical records within a reasonable time frame
To have bills explained and receive information about charges for which she/he may be responsible
To inquire about financial assistance in paying her/his Coastal Virginia Surgery Center bill

To effective communication
To an interpreter and/or interpretive devices, for patient or patient representative, when English is not spoken or is not the patient’s preferred language
To have access to sign language and oral interpreters, and assistive telecommunication devices, if needed

As a Patient at Coastal Virginia Surgery Center, you have the responsibility to:

If you or your representative has a complaint or grievance about any aspect of your care at Coastal Virginia Surgery Center, we urge you to let us know so we can resolve it promptly
This reporting will in no way negatively impact your care. We consider your comments opportunities for us to improve care and service

To address complaints or grievances you can:

Speak to your physician, nurse and/or caregiver
Speak to the Surgery Center Administrator by calling 757.782.4886
Once a complaint or grievance is received and assessed, the Patient Relations Department will inform the appropriate staff and establish a contact person for the patient, family or representative and respond to the patient.
If your grievance cannot be resolved, or at any time, you have the option to submit a verbal or written complaint to the following:

Accreditation Association for
Ambulatory Health Care
5250 Old Orchard Road
Skokie, IL 60077
Phone: 847.853.6060
Email: [email protected]
Virginia Department of Health
Office of Licensure & Certification
9960 Maryland Drive, Suite 401
Henrico, VA 23233
Phone: 800.955.1819
Email: [email protected]

Coastal Virginia Surgery Center is owned by Orthopaedic Surgery & Sports Medicine Specialists of Hampton Roads, PC.